The banking side of Stay: what the operator puts in writing, and what stands between a withdrawal request and money arriving.
Depositing is the easy half. Getting money back out is where the rules live, and most of them are not about payment technology at all. Here is what Stay puts in writing, what is normally available in Canada, and what actually holds a withdrawal up.
| Minimum deposit | C$20 |
| Maximum cashout | 10x bonus — tied to the bonus, not a flat sum |
| Licence on record | Curaçao Gaming Control Board (GCB) |
| Currency used here | C$ (Canada) |
Taken from what Stay states in its own terms. Processing times and any fees are set by your bank or payment provider, not by us — we do not publish numbers we have not verified.
The cashout limit at Stay is 10x bonus, which is a multiplier rather than a sum. It scales with the bonus: the more you were credited, the higher the ceiling, and a small bonus buys a small one. Applied to the advertised bonus of C$1,500, that puts the ceiling at C$15,000 — anything above it does not carry over to your own balance, it disappears.
Its effect is invisible until it is not. The cap costs nothing on an ordinary session and everything on the one session that goes well, which is exactly why it deserves reading beforehand. The bonus page has the rest of the conditions.
What Canadian players normally have available:
A standard list for the region rather than a promise about this operator: availability changes, and the cashier is the only place that shows what your account can actually use.
C$20 is the common figure across this market — neither a barrier nor a statement.
It is also a floor, not a rule that holds everywhere. Individual methods carry their own minimums, usually higher for bank transfers, and the amount that unlocks a promotion is a separate number again — clearing one does not clear the other.
The instinct is to assume the worst; the reality is that the money has a location. Pending withdrawals are with Stay or with the bank, missing deposits are with the processor. Nothing has disappeared, it is just invisible from your side of the screen.
Pull the reference from the transaction history before contacting anyone. With it, support can find the payment in a minute; without it, nobody can.
The payment layer is not built by the casino. Card data goes to a processor, Stay gets back a yes or a no, and the number itself never sits in the operator systems — card network rules forbid it.
Which shifts where your attention should go. Encryption is handled; record-keeping is not. Keeping confirmations and checking the statement against the account history catches the problems that actually happen.
Two reasons to read your own payment history. The first is arithmetic: nobody keeps an accurate running total in their head, and the month-end sum is reliably larger than the estimate.
The second is administrative. Payments occasionally go astray, and the reference number in that log is what resolves it — without it, support is guessing too. If the first reason is the one that stings, the responsible gambling page covers deposit limits.
The quiet expense in casino banking is not fees, it is conversion. An account denominated in something other than C$ pays a spread on the way in and another on the way out, neither of which shows up as a charge.
Since the currency is fixed when the account opens, this is a one-minute decision with a long tail. Matching it to the currency your bank holds is the whole trick.
Where an offer needs to be opted into, that happens at the moment of the deposit and not afterwards. Retroactive crediting is uncommon enough to plan around rather than hope for. Declining is equally deliberate — a plain deposit carries no turnover target, which suits short sessions. What the conditions involve is set out on the bonus page.
Instant crediting is the norm, so a delay reads as a problem even when it is not. A pending charge is not a lost payment; it is an unconfirmed one. Support can trace it in minutes with the reference; without it the conversation goes nowhere.
The minimum here is C$20, which is the floor rather than a recommendation. Promotions are usually sized around a much larger figure, and the gap between the two is where people end up depositing more than they planned. Set the figure first, then look at what the bonus does with it.
A refused deposit usually has nothing to do with Stay. Banks apply their own policies to gambling transactions, and a number of them block the merchant category outright — the payment never reaches the casino to be accepted or refused.
Signs it is the bank rather than the site: the card works everywhere else, the refusal is instant, and no error appears in the cashier. The practical workarounds are a different payment type altogether, or a call to the bank, which can sometimes lift the block on request.
The first transaction sets the route that later ones tend to follow. The method chosen at this point is, in practice, the one money comes back through. Worth picking a method you can still access in six months rather than whatever is fastest today.
Getting money out is covered separately on the withdrawals page: the stated ceiling, the bonus conditions and what we could not verify.
The cap is 10x bonus — it scales with the bonus rather than being a fixed sum, so a larger bonus raises it and a small one keeps it low.
An account opened in C$ avoids conversion in both directions. If it was opened in another currency, every movement converts and the spread is charged by whoever performs it.
Most often verification is incomplete, or a bonus has not finished wagering. Both are checked before the money is released to a payment provider.
No. Those depend on the method, the bank and the account, and we do not have verified figures for them. The cashier and the operator's terms are the only reliable source.