The banking side of Stay: what the operator puts in writing, and what stands between a withdrawal request and money arriving.
Depositing is the easy half. Getting money back out is where the rules live, and most of them are not about payment technology at all. Here is what Stay puts in writing, what is normally available in Canada, and what actually holds a withdrawal up.
| Minimum deposit | C$20 |
| Maximum cashout | 10x bonus — tied to the bonus, not a flat sum |
| Licence on record | Curaçao Gaming Control Board (GCB) |
| Currency used here | C$ (Canada) |
Taken from what Stay states in its own terms. Processing times and any fees are set by your bank or payment provider, not by us — we do not publish numbers we have not verified.
What Canadian players normally have available:
A standard list for the region rather than a promise about this operator: availability changes, and the cashier is the only place that shows what your account can actually use.
The cashout limit at Stay is 10x bonus, which is a multiplier rather than a sum. It scales with the bonus: the more you were credited, the higher the ceiling, and a small bonus buys a small one. Applied to the advertised bonus of C$1,500, that puts the ceiling at C$15,000 — anything above it does not carry over to your own balance, it disappears.
Its effect is invisible until it is not. The cap costs nothing on an ordinary session and everything on the one session that goes well, which is exactly why it deserves reading beforehand. The bonus page has the rest of the conditions.
C$20 is the common figure across this market — neither a barrier nor a statement.
It is also a floor, not a rule that holds everywhere. Individual methods carry their own minimums, usually higher for bank transfers, and the amount that unlocks a promotion is a separate number again — clearing one does not clear the other.
A deposit is a payment to a merchant and clears like any other. A withdrawal is a payout, and payouts pass through an approval step first: the operator checks the account, checks that any bonus conditions are settled, and only then releases the money to the payment provider.
So a withdrawal has two clocks. The casino's review, which is where most of the wait actually happens, and the banking transfer afterwards, which is usually the shorter of the two despite getting all the blame.
A deposit cap is the one banking control that works in your favour by design. Lowering it applies at once; raising it does not, because the cooling-off period is built into the rule rather than left to willpower.
The useful moment to set one is a calm one. A limit chosen in advance is a budget; the same limit reached for during a losing session is damage control. See responsible gambling for the full set of tools.
Every deposit and withdrawal is logged in the account, and that history is more useful than it looks. It is the only place the real total is visible: individual deposits feel small and disappear from memory, while the sum of them over a month rarely matches what anyone would have guessed.
It is also the document that settles any dispute. If a payment goes missing, the transaction reference from that history is the first thing support will ask for. More on setting limits before this becomes a problem is on the responsible gambling page.
The difference between a fast answer and a slow one is what you bring to the conversation. Reference number, date, amount, method: with those, Stay can locate a payment immediately; without them, both sides are searching.
Equally useful is knowing when not to write. Reviews take the time they take, and a same-day chase on a pending withdrawal adds a ticket without changing the queue.
The first withdrawal from any casino is the slow one, and it is slow for a reason that never repeats: verification happens once. Documents are reviewed, the payment method is matched to the account holder, and only then does the request move.
Which makes a small first payout a sensible move. It puts the paperwork behind you at a point where nothing much is riding on the timing, rather than discovering the process exists while waiting on a sum that matters.
The instinct is to assume the worst; the reality is that the money has a location. Pending withdrawals are with Stay or with the bank, missing deposits are with the processor. Nothing has disappeared, it is just invisible from your side of the screen.
Pull the reference from the transaction history before contacting anyone. With it, support can find the payment in a minute; without it, nobody can.
Verification is the checkpoint between a balance and a bank account. Licensing obliges Stay to establish identity and payment ownership before releasing funds, which is why the request tends to arrive at the least convenient moment — the first withdrawal.
It only has to happen once. Getting it out of the way at registration converts a multi-day hold into a formality.
The usual suspects, in rough order of how often they are to blame:
large balances are often released in instalments rather than refused.
the account and the payment method must belong to the same person; a joint card or a partner's account will stop a payout.
funds tied to unmet wagering are not withdrawable — see bonus terms.
the most common cause by a distance, and the easiest to prevent.
For recreational players in Canada, gambling winnings are generally not treated as taxable income. The reasoning is that windfalls are not earnings, and a hobby is not a business — so the money that arrives from a payout usually arrives whole.
The exception is people who gamble as a livelihood, where the Canada Revenue Agency can take the opposite view. That is a narrow category and a question for an accountant rather than a casino review, but it is worth knowing the line exists. Interest earned on winnings once they are sitting in a bank account is taxable in the ordinary way.
When a card is declined at the cashier, the decision was almost certainly made by the issuing bank rather than by Stay. Gambling has its own merchant category, and plenty of banks refuse it as policy — sometimes without telling the customer they do.
The tell is the speed: a bank-side block bounces instantly and leaves no trace in the casino. Either use a method that does not touch the card network, or ask the bank directly whether the category is blocked on your account.
The cap is 10x bonus — it scales with the bonus rather than being a fixed sum, so a larger bonus raises it and a small one keeps it low.
C$20 as stated in the operator's terms. Individual methods can set a higher floor, and a bonus may require more than the minimum to qualify.
Most often verification is incomplete, or a bonus has not finished wagering. Both are checked before the money is released to a payment provider.
No. Those depend on the method, the bank and the account, and we do not have verified figures for them. The cashier and the operator's terms are the only reliable source.